ALL TERRAIN GUARANTEE

ALL TERRAIN GUARANTEE

We guarantee everything we make at Wildland Pro. If you are not satisfied with one of our products at the time you receive it (wrong color, size, or style) simply return it and we will ship you a new product or give you a refund once the product is returned.  Damage due to wear and tear can be repaired at a reasonable charge (including shipping cost).  

  • Anything used or slept in can not be returned for a refund or exchange. Patagonia Apparel and/or Products are not available for refunds or returns becuase of the customized nature of the product.

RETURN POLICY

You are welcome to return anything that was purchased from Wildland Pro—both new and sale items, with the exception of customized items, or Patagonia Apparel. We ask that returns for fit or color be made in the first 30 days after purchase and that items be kept in new condition with tags attached. As a reminder, anything used or slept in can not be returned for a refund or exchange.

To begin the online return process, please email your information to info@wildlandpro.com (please include your order number).  If your order qualifies for return, we will email you a return label and deduct the shipping cost from your refund once the product is received and inspected.

Things to note -

  • Patagonia Apparel is not eligible for return or exchange.
  • Customize Apparel is not eligible for return or exchange.
  • Anything used or slept in cannot be returned or exchanged.
  • To start the return process, please email info@wildlandpro.com.
  • Please note that ALPS MATS, are NOT able to be returned if opened.
  • if packaging on Station Bedroll items are opened and then returned, they are subject to a $50 restocking fee.

REPAIR PROCESS

We love when customers send in a bedroll that is years old for updating or a zipper repair.  Our team can see that each bedroll we receive has been in the field and used.  For repairs, the customer will cover the shipping and repair cost.  

Please make sure your item is clean before shipping. To get the repair process started, please send an email to info@wildlandpro.com.